Cancellation and Refunds

No Cancellation is possible for packages booked for the following black out dates:

- 13th and 14th February
- 31st December and 1st January
- Karvachauth

The following terms will apply for packages booked for dates other than blackout dates.

Please note:
 1. In case the cancellation policies are not mentioned on package details’ page the following terms will apply.

2. In the case of unforeseen weather conditions or government restrictions, certain activities may be affected and in such case, we or service providers will try their best to provide an alternate feasible activity. However no refund will be provided for the same.

Cancellation Type 1: Decorations
  • More than 24 hours before your booked date: Cancellation with 90% refund eligible
  • 6 hours to 24 hours before your booked date: Cancellation with 50% refund eligible
  • Less than 6 hours before your booked date: No Refunds on cancellation
  • No Cancellation is possible for packages booked for 13th and 14th February

To formally cancel the booking, please send an email to [support @ experiencesaga.com]. Email sent to any other company id will not be accepted

Cancellation Type 2: Private dinners/lunches/experiences or Customised Gifts

  • If cancellations are made after you receive the booking confirmation, 100% of the booking value will be charged as cancellation fees.
  • Bookings made for private options are non-refundable and non-transferable.
  • Confirmed bookings are non-transferable
  • We try our best but under some circumstances, we might not able be to arrange your booked add-on. In such cases, the update will be given to you and the full value of the add-on shall be refunded

To formally cancel the booking, please send an email to [support @ experiencesaga.com]. Email sent to any other company id will not be accepted

 

Cancellation Type 3: Non-private dinners/lunches/experiences or general gifts

  • 3 days or more before your booked date: Cancellation with 90% refund eligible
  • 24 hours to 3 days before your booked date: Cancellation with 50% refund eligible
  • Less than 24 hours before your booked date: No Refunds on Cancellation
  • Incase of "no show" the customer is not eligble for any refunds
  • No Cancellation is possible for experiences booked for 13th and 14th February.
  • In case of unforeseen weather conditions or government restrictions, certain activities may be cancelled and in such case will try his best to provide an alternate feasible activity. However no refund will be provided for the same.
To formally cancel the booking, please send an email to [support @ experiencesaga.com]. Email sent to any other company id will not be accepted