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Cancellation Type 1: Decorations

• More than 24 hours before your booked date: Cancellation with 90% refund eligible
• 6 hours to 24 hours before your booked date: Cancellation with 50% refund eligible
• Less than 6 hours before your booked date: No Refunds on cancellation
• No Cancellation is possible for packages booked for 13th and 14th February
  

Cancellation Type 2: Non-private dinners/lunches/experiences/stays or general gifts

• 3 days or more before your booked date: Cancellation with 90% refund eligible
• 24 hours to 3 days before your booked date: Cancellation with 50% refund eligible
• Less than 24 hours before your booked date: No Refunds on Cancellation
• Incase of "no show" the customer is not eligble for any refunds
• No Cancellation is possible for experiences booked for 13th and 14th February.

Cancellation Type 3: Private dinners/lunches/experiences or Customised Gifts

• If cancellations are made after
  you receive the booking confirmation, 100% of the booking value will be
  charged as cancellation fees.
• Bookings made for private options are non-refundable and non-transferable.
• Confirmed bookings are non-transferable

No Cancellation is possible for packages booked for the following black out dates:

- 13th and 14th February
- 31st December and 1st January
- Karvachauth

Please note:
 

• In the case of unforeseen
  weather conditions or government restrictions, certain activities may be
  affected and in such case, we or service providers will try their best
  to provide an alternate feasible activity. However no refund will be
  provided for the same.

• We try our best but under some
  circumstances, we might not able be to arrange your booked add-on. In
  such cases, the update will be given to you and the full value of the
  add-on shall be refunded
  

How to cancel a booking?

To formally cancel the booking, please send an email to [support @
experiencesaga.com] mentioning your order id.

Email sent to any other company id will not be
accepted.

The booking process is very simple. Just follow the check out process like you would on any other website:

• Select your preferred date and time slot
• Enhance your experience with add-ons
• Simply follow the checkout process
• On the checkout page, enter your contact and billing details. (For decorations/deliverable products, the billing address will be considered as venue/delivery address)
• Proceed to payments page
• Make online payments using any of your preferred payment method (UPI, Netbanking, Wallets, Credit or Debit Card) on our secured Razorpay payment gateway

It's done.

You will receive an instant email confirmation after you you make the booking.

• You will receive a confirmation mail and payment receipt.
  
• You will also receive a confirmation call from our support team. They will also take your booking/add-on related preferences (e.g: balloon color, cake flavour, etc.)
  

Not sure what to book or looking for a package not listed on our site?

Let our EXPERT SURPRISE CONSULTANTS help you. 🎉

Chat on Whatsapp: Click here

Call: 8010-371-371
(Press 1 to connect with a Surprise consultant)